We answer everything ourselves, usually within one business day.
Customer care
Order questions, returns and product advice:
support@tidonline.store
Wholesale & private label
Trade enquiries, volumes and quotes:
wholesale@tidonline.store
Hours
Monday to Friday, 9am – 5pm Pacific. We are closed on US public holidays.
Returns address
Please email us before returning anything so we can issue a return reference — parcels sent without one can take considerably longer to process.